Software FAQ
- Registering Movi / Movi Pro®
- Demo Version Functionality
- What can I do with the demo version of Movi / Movi Pro®?
- Installing serial driver
- Software cannot find scantool
- Problem reading trouble codes
- VIN not available
- Preference Settings
- OBD Headers checkbox
- What is the OBD Protocol selection box used for?
- Saving live data
- Raw data
- Voices settings
Functionality:
1. How do I register Movi / Movi Pro®?
To make Movi / Movi Pro® fully functional you must register it by purchasing a licensed copy at our store. You will receive a confirmation email with a registration code enclosed. To activate the full version, launch Movi / Movi Pro® and simply go to (Movi -> Preferences). In the "Register" tab, input your name in the "Registered To:" field, and enter your personalized registration code into the "Registration Code:" field. Once complete, the full features of Movi / Movi Pro® will be unlocked.
2. I have the demo version of your Movi / Movi Pro® software, but I donʼt have full access to the software features.
The demo version of Movi / Movi Pro® is limited and shows only live data, and whether or not there is a trouble code stored. It does not allow you to view trouble codes or clear the engine light. You must purchase the full version of Movi / Movi Pro® to unlock all features. To activate the full version, you must enter the registration code.
3. What can I do with the demo version of Movi / Movi Pro®?
If you already have an interface that can connect to your Mac, you can download Movi / Movi Pro® for FREE and run it in demo mode to see if it works with your interface. You can view live data and see if your car has an error code set. To get the error code PID and description, or to clear the code, you must purchase the full version.
4. How do I know if my USB to serial driver is installed correctly?
You can download the most recent FT232R FTDI driver from http://www.ftdichip.com/Drivers/VCP.htm. Make sure to restart your computer after installing. If you did not purchase your interface from us, it may use a different USB to serial converter chip, in which case the FTDI driver may not work. If you installed the FTDI driver from the link above, plug in your interface and go to Movi's preferences (Movi -> Preferences -> Serial Port Tab). If the FTDI driver is installed properly, and your interface has an FTDI chip, in the "Serial Port" selection there will be a serial port with a name similar to "usbserial-A9007vqV". Select it. You can also check if the serial port driver was installed correctly from the command line. Open the terminal app in the utilities folder (Macintosh HD -> Applications -> Utilities -> Terminal), and at the command prompt type "ls /dev". Among many other things, there should be something similar to "cu.usbserial -A9007vqV " and "tty.usbserial-A9007vqV". If not, the FTDI serial driver did not install correctly. Example below:
imac-g5:~ user$ ls /dev bpf0 ptytf ttyr4 bpf1 ptyu0 ttyr5 bpf2 ptyu1 ttyr6 bpf3 ptyu2 ttyr7 console ptyu3 ttyr8 cu.Bluetooth-Modem ptyu4 ttyr9 cu.Bluetooth-PDA-Sync ptyu5 ttyra cu.ESD100v1-1 ptyu6 ttyrb cu.MotorolaV3r-DialupNetwo-1 ptyu7 ttyrc cu.modem ptyu8 ttyrd cu.usbserial-A9007vqV ptyu9 ttyre disk0 ptyua ttyrf disk0s1 ptyub ttys0 disk0s3 ptyuc ttys1 ptyr1 stderr ttyu9 ptyr2 stdin ttyua ptyr3 stdout ttyub ptyr4 tty ttyuc ptyr5 tty.Bluetooth-Modem ttyud ptyr6 tty.Bluetooth-PDA-Sync ttyue ptyr7 tty.ESD100v1-1 ttyuf ptyr8 tty.MotorolaV3r-DialupNetwo-1 ttyv0 ptyr9 tty.modem ttyv1 ptyra tty.usbserial-A9007vqV ttyv2
5. What does it mean when Movi / Movi Pro® shows "Scan Tool Not Found?"
This can mean a few things.
- The serial to USB driver is not installed correctly.
- The wrong port is selected in Movi's preferences.
- The third party interface does not have an ELM327 chip.
- The interface is not powered.
- For USB and Bluetooth interfaces, the serial port settings are wrong.
- For Wi-Fi interfaces, the Movi® Network settings are wrong, or the System Network settings are wrong.
Make sure the ignition is in the on position. Some cars need the car off but the ignition in the on position. On the OBD II port, pin 5 is ground and pin 16 is +12 V (or greater). Your car should be supplying this. When Movi / Movi Pro® connects to an interface, an ELM327 chip will display at the bottom of the window along with the OBD protocol of your car. If the serial port and ELM327 are displayed, but your OBD protocol is not present, your vehicle may not be OBD II certified, or there may be something wrong with the OBD connection or system, in which case you may want to try toggling the headers on and off.
6. I can see that there is power in the Movi / Movi Pro® software interface, but I canʼt see any Trouble Codes.
Make sure it does not say "Demo" in the title bar. If the software is reading a battery voltage and showing an ELM327 chip as in this screen shot, it is most likely a communication problem. Make sure you have a good connection, as the OBD II plug can often be difficult to connect correctly. You can try increasing the timeout to make sure the software is not giving up too soon. Also make sure your car is OBD II certified. There should be a small emission control label under the hood of your car that says something similar to "OBD II Certified". Lastly, in some rare cases the interface can partially communicate with the wrong port speed set. Try a few different port speeds to check if this is the case. 
7. Movi / Movi Pro® cannot read VIN.
The request for the VIN is rarely supported by any manufacturer through the OBD II system.
Movi / Movi Pro® Settings:
8. What are the Temperature, Distance, and Pressure settings for?
These are just used to set the units for the data displayed by the software.
9. What is the OBD Headers On checkbox for?
If this is checked, the software will tell the OBD interface to return data with an additional header prefix, which is the default. The software will automatically try to detect if a header was returned with the data. If you are having trouble communicating with your car, you can try turning this off.
10. What is the OBD Protocol selection box used for?
Usually this should be set to automatic. The ELM327 chip will then automatically detect the protocol of your car and use that protocol. In some (rare) cases, automobiles use 2 different protocols for sending data through the OBD port, so some of the PID's may not be displayed. If you know which protocols your car uses, you could manually select them and try to retreive the other PID's.
11. What is the Live Data Folder for?
This is where the data files will be saved when recording live data in Movi Pro®. 
12. What is the raw data for?
You can use raw data recording to determine problems when connecting or retrieving data from your car. This displays the raw data returned by the ELM327 chip. You can view the raw data in a window.
Or you can have Movi automatically record it to a file location of your choice in the preferences. 
13. What is Live Data Speech for?
In Movi Pro® you can turn on Voices, which will speak live data values when they are retrieved from your vehicle: You can also have it speak the description to help clarify which value is being spoken. This can be useful if you are working and cannot see the screen while taking data. 